Support
Most questions are answered below. If yours is not, write to hello@kbyflow.com and a person will answer.
I cannot hear the voice
Check that your device is not on silent and the volume is up. In the app, open Settings and check that Voice cues is on. If Delia or Easton does not load, the app uses your phone's own voice. You can also pick "Phone voice" yourself.
The voice took a moment to start
The first time you use a voice, the app downloads it. Each voice is about 13 MB, so Wi-Fi is best the first time. Until then your phone's own voice speaks.
My history is gone
History is saved in the browser on one device. It does not move between devices or browsers, and clearing browser data or using a private window removes it.
The screen went dark during a session
Some browsers do not allow a page to keep the screen on. Raise your screen timeout for the session, or keep the phone plugged in.
The session is too hard or too easy
Change the level before you press Start. On the kettlebell side you can also turn on "Easier versions", and several flows have a heavy bell version.
I found a mistake
Thank you. Tell us the flow, the level and the minute, and we will fix it: hello@kbyflow.com.